What to fix first
Findings in order: what hurts the customer most and who will fix it.
Site up, but no inquiries
I check the whole customer journey
For a site that's already live. I follow the customer from ads, Google or ChatGPT to the inquiry: where they drop off and what to fix first.
from €600 site up to 30 pages7–10 working days
First 20 minutes free — then the price in writing
I do it myself — Serghei Fortuna · only the client pays me
Customer journeyexampleFinds you on GoogleChatGPT names you when people searchHome page makes clear what you sellPrice visible without a callMobile inquiry gets sentInquiry reaches you
Sound familiar?
Ads bring traffic, but no leads.
We made a beautiful new site — and the leads vanished.
A customer called: she couldn't place an order on the site.
The contractor shrugs: "The algorithm changed."
What you'll have in hand
Evidence
Each finding has a screenshot or screen recording and a tag: fact, hypothesis or question.
Video and call
A 20–30 minute video walkthrough and a 45-minute call for your questions.
Re-check
In 30 days I'll check what was fixed and what's left.
What I check
- What ChatGPT answers when people search for your service
- How people find you on Google and what they see
- Does the home page make clear what you sell and what it costs
- Every page — up to 30: errors, empty spots, broken links
- The site on a phone: speed, buttons, how it looks
- Inquiry forms and payment: do they reach you
- Path to an inquiry: how many steps and where customers stumble
- The page your ads lead to: is it clear what to do next
How it works
- 1CallWhat you sell, who your customer is, where people come from.From you: 20 minutes
- 2CheckingThe Klarense system crawls the site, I walk the customer journey by hand.From you: Nothing
- 3Report, video, callIn 7–10 working days: report, video and a 45-minute call.From you: 45 minutes
- 4Re-checkIn 30 days I check what was fixed.
Price
from €600 site up to 30 pages
Time: 7–10 working days. Price fixed in writing before I start.
50% before the start, 50% after the review call. Company invoice is fine. Over 30 pages or a store — I name the price in writing first.
No risk If anything from the "included" list is missing from the report — I'll add it free. If the report doesn't satisfy you — don't pay the second half.
Find where leads get lostIncluded
- Every page up to 30, mobile, forms, AI search
- What ChatGPT and Google say about your service
- Report: what to fix first and who will do it
- Evidence and a tag for every finding
- 20–30 minute video and a 45-minute call
- Re-check in 30 days
Not included
- Fixes — a separate quote after the report
- Ads, promotion, social media — I don't sell them
- A promise of leads, sales or Google rankings
- A new website — I'm not a studio
Questions about diagnostics
When you don't need me
- You need ads or promotion — I don't sell or set them up.
- The site is still being built — then acceptance or oversight, not diagnostics.
- You're only ordering a site and got a contract — you need the contract review.
Do you promise more leads?
No. I show what stops customers from reaching an inquiry, with evidence. You decide what to fix.
How is this different from the free auto-check?
The auto-check is a one-minute snapshot. In diagnostics the system runs 40+ checks, and I check the customer journey, ChatGPT answers and conclusions myself and stand behind them.
Who will fix it and what will it cost?
You, your developer or me. Each finding says who can fix it. If I fix it — I quote before starting, separately from diagnostics.
Do you need admin access?
No. I check as your customer — from outside. If I need something inside, I'll ask separately and only with written consent.
The site has been checked a hundred times
Checked that it works for you. I check that it works for your customer: on a phone, after an ad click, from a ChatGPT answer.
The site is new — why check it?
New doesn't mean working. If the studio's warranty still runs, start with the warranty check — it costs less.
Let's talk through your situation in 20 minutes
The first call is free. Send the site address — I'll say where to start.