What you have and don't
Domain, hosting, admin, code, database, backups, email: what's yours, what's the developer's.
The developer has it all
I'll help you take control of your website: access, code and backups
I check what you already have, write a handover request to the developer and check what they send. Calmly, without a fight.
from €250 one site5 working days + developer's reply time
First 20 minutes free — then the price in writing
I do it myself — Serghei Fortuna · only the client pays me
What you haveexampleDomain in your nameMain hosting accessAdmin loginCode in your accountFresh backup of site and databaseEmail on your domain
Sound familiar?
The developer has all the passwords and stopped replying.
Only now I realised the domain isn't in my name.
They say: pay for hosting or we'll switch the site off.
Maybe it's easier to drop it all and build a new site?
What you'll have in hand
Handover request
Polite, point by point. You send it to the developer in your name.
Checking what arrives
I check what they sent: access works, the backup is complete, code is in your account.
Conclusion
Whether the site can go to another team or it's easier to rebuild — and why.
What I check
- Whose name the domain is in and when it renews
- Who holds main hosting access — you or the developer
- Do you have a full-rights admin login
- Where the code and database are: your account or only the developer's
- Is there a fresh backup and where is it stored
- Site on the studio's closed platform — can you move off it
- Email on your domain: who manages it
- Paid site services: whose name they're in and who pays
How it works
- 1CallWhat you have, what doesn't work, how things are with the developer.From you: 20 minutes
- 2CheckingI look at what's visible outside and what you have. No password needed.From you: Whatever you have
- 3Request to the developerI prepare the handover request — you send it in your name.From you: Send the letter
- 4Checking what arrivesI check what they sent and write a conclusion: can the site be run further.From you: Forward the reply
Price
from €250 one site
Time: 5 working days. Plus the time the developer takes to reply.
50% before the start, 50% once we've gone through the result. Company invoice is fine. Price fixed in writing before I start.
I don't need your password Site access — only with your written consent, via a separate account. Main access stays with you.
Check what I haveIncluded
- Check: domain, hosting, admin, code, database, backups, email
- "What you have and don't" list
- Handover request to the developer
- Check of what was sent
- Conclusion: can the site go to another team
Not included
- Disputes and demands to the developer — that's for a lawyer
- Moving the site to new hosting — the new team does that
- Restoring the site if there are no backups anywhere
Questions about the handover
When you don't need me
- The developer refuses to hand over and you need a dispute — see a lawyer first. I'll prepare the technical part on their request.
- Site on a builder and you already have all access — the free checklist is enough.
- Still accepting the site from the studio — you need the acceptance check: there I also check what you're handed.
Will this spoil things with the developer?
The request is neutral: it's normal for any team change. You don't have to leave the developer — just keep the keys yourself.
Do you need my password?
No. If access is needed — only with written consent, via a separate account.
What if the developer doesn't reply?
I'll prepare a second, firmer letter and check what you can get without them: domain, hosting, a backup. Where you can't do without them — I'll say so honestly.
Who will change prices on the site later?
You yourself — I'll show where — or any new team. That's what the handover is for.
Maybe it's easier to build the site again?
Sometimes yes. In the conclusion I'll write what's more sensible: take the site and keep it or start over — and why.
Site on the studio's platform — can it be moved?
Depends on the contract and platform. I'll check what can be exported — texts, photos, inquiries — and what you'd have to redo.
Let's talk through your situation in 20 minutes
The first call is free. Tell me what the developer holds — I'll say where to start.